Managed follow-up and back-office ops for owner-led contractors

Stop losing jobs in the follow-up gap.

FollowThruOps keeps leads, estimates, homeowner updates, and daily priorities moving through the tools you already use.

A human reviews the system, you approve customer-facing messages, and your morning starts with what needs attention.

Book a 15-Minute Ops ReviewGet a Free Follow-Up Audit

No new CRM. No rogue customer texts. Built for 3-20 person contractor shops.

✓ Works alongside your current toolsChicagoland service area
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FollowThruOps Agent
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What needs follow-up today?
You
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Checking your pipeline…...
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Daily Brief

3 estimates waiting to send
Homeowner update on Thompson remodel
Supplier ETA on cabinet order

You approve every message before it's sent

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What FollowThruOps does

Most small contractors don't have a lead problem. They have a follow-up and communication problem.

  • Missed calls, stale estimates, and warm leads that never get a second touch
  • Homeowners texting "just checking in" because nobody knows what update went out
  • Supplier ETAs, draw reminders, and job blockers living in the owner's head

FollowThruOps is a managed back-office follow-through service. We help keep lead follow-up, estimate follow-up, homeowner updates, supplier reminders, and daily priorities moving without forcing your crew into new software.

What we handle first

Start with the highest-value follow-through problems. Expand as it proves itself.

01

Estimate Follow-Up

New inquiries and open estimates get organized, drafted, and followed up before warm leads go cold.

02

Homeowner Updates

Status questions and project updates get drafted so customers are not left wondering.

03

Daily Owner Brief

Each morning you know what is hot, blocked, overdue, or waiting on your call.

Expansion modules

More workflows once the core is working

Inbox triage

Pulls calls, texts, and emails into a cleaner queue so the urgent stuff does not disappear.

Supplier and material chase lists

Flags ETAs, missing answers, and material blockers before they stall a job.

CRM updates

Keeps lead and job records current without making your team live inside another app.

Start with a 30-day managed follow-up pilot

We’re working with a select number of owner-led contractor shops before opening wider. If we do not surface missed follow-ups, reduce owner chaos, or create a clearer daily ops view, do not continue.

Limited availability. Practical shops only.

How It Works

01

Map the current mess

Leads, estimates, job updates, texts, inboxes, trackers, calendar, and where follow-up gets missed.

02

Build the daily control layer

We set up a lightweight tracker, morning brief, and review queue around the tools your shop already uses.

03

Draft, flag, and chase

Follow-ups, homeowner updates, supplier ETAs, stale estimates, and owner approvals get surfaced.

04

You approve customer-facing messages

Nothing goes to homeowners, leads, suppliers, or customers without review at first.

05

Keep what works, expand carefully

Start with the highest-value workflow, then add coordination, BI, CRM cleanup, or integrations.

What a morning brief looks like

Today's FollowThruOps Brief

3 new leads need first response
2 estimates have not been followed up on in 5+ days
1 homeowner needs a project timing update
1 supplier ETA needs a chase
2 items need owner approval
Book a 15-Minute Ops Review

Built from real contractor workflows

This is being shaped inside the messy back office work contractors already deal with.

Public case study and testimonials are not ready yet, so we are not pretending they are. What is ready: real workflow artifacts, sanitized examples, and a practical process you can inspect on a call.

  • Active pilot workflow built around real contractor blockers, not generic SaaS theory
  • $70k draw, supplier ETAs, project schedule issues, and homeowner-update risks tracked as live ops examples
  • Mission Control dashboard, custom Google Sheet tracker, BI tooling, and daily morning brief workflow already built

What we can show now

A sample morning brief, tracker structure, approval queue, and how the system turns scattered texts and notes into owner-ready priorities.

You stay in control

01

Approval controls

We draft messages for review before anything customer-facing is sent.

02

Limited access

We only connect to the tools needed for your workflow.

03

Remove anytime

All integrations and access can be revoked on request.

04

Human-managed

A real operator reviews the setup, monitors quality, and keeps the workflow practical.

Why Contractors Like This

PhoneYou live on your phone, so we work around your phone
JobsJobs live in your head, so we pull the next steps into view
LeadsFollow-ups slip, so we turn them into a daily queue
HomeHomeowners wonder what is next, so updates get drafted
ToolsToo many tools already, so we use what you have
OKYou approve customer-facing messages before they go out

Who This Is For

This IS for you if

  • ✓Owner-led remodeler, residential GC, or service contractor
  • ✓3-20 employees with 5-30 active jobs or estimates
  • ✓One overloaded admin or no real ops help yet
  • ✓Leads, estimates, and homeowner updates come through scattered tools
  • ✓Slow follow-up costs real money and owner attention

This is NOT for you if

  • ✗Your follow-up and job coordination are already clean
  • ✗You need an enterprise CRM rollout
  • ✗You want a generic chatbot or unattended customer texting
  • ✗You are too tiny for missed follow-up to cost real money

Pricing and pilot path

Start with a free Follow-Up Audit. If there is a real fit, move into setup and a managed pilot. No long software rollout. No pressure to buy a platform.

Ops Cleanup

Diagnostic, setup, and first tracker

$750one-time
  • Follow-up audit and workflow map
  • Current tracker and inbox cleanup plan
  • First morning brief and approval queue design
  • Credited toward first month if you proceed
Get a Free Follow-Up Audit

Back Office Agent

Most common

Managed follow-through layer

$1,500/month
  • Lead, estimate, and homeowner follow-up queue
  • Morning brief with what needs attention today
  • Review-gated drafts for customer-facing messages
  • Works around your existing tools
  • Supplier, material, and coordination chase lists
  • Cancel anytime
  • Service-first, not another app your crew has to learn
Book a 15-Minute Ops Review

Embedded Ops Agent

For busier multi-crew shops

$3,000+/month
  • Everything in Core, plus:
  • Weekly owner dashboard and BI tooling
  • Deeper follow-up and coordination management
  • Multi-project and multi-crew support
  • Priority escalation and blocker surfacing
  • Custom integrations
Discuss Your Needs

Pilot promise

If we do not surface missed follow-ups, reduce owner chaos, or create a clearer daily ops view in the pilot, do not continue.

The goal is practical value next week, not a long software rollout.

FollowThruOps helps small contractors tighten operations without adding complexity. Built for owner-led contractor shops — Chicagoland service area.

You stay in control

  • ReviewYou approve before anything customer-facing sends
  • AccessWe only connect to the tools needed for the workflow
  • RevokeAccess can be removed anytime
  • DataNo data selling, no model training on your business data

Works with your tools

Gmail / OutlookGoogle SheetsGoogle CalendarTextsTelegram / internal chatExisting spreadsheetsJobber / Housecall Pro / ServiceTitan laterZapier / Make / n8n

About

FollowThruOps is founder-led and built for the kind of operational mess that does not show up neatly in a CRM demo: owner texts, half-updated trackers, homeowner questions, supplier promises, stale estimates, and the daily question of what needs attention now.

The service is intentionally practical: map the workflow, clean up the follow-through layer, draft what should happen next, and keep the owner in control before anything goes out to customers.

Zac — Founder, operator background. Chicagoland service area.

Frequently Asked Questions

Common questions

FollowThruOps runs a managed follow-through layer for your shop. We help with lead follow-up, estimate follow-up, homeowner updates, inbox triage, supplier chase lists, and daily briefings. You approve customer-facing messages at first. We handle the repetitive communication work that eats your mornings.

No. FollowThruOps works around the tools you already use — your phone, texts, email, calendar, spreadsheets, and group chats. The goal is fewer missed actions, not another platform your crew has to learn.

Those are project management platforms. They organize your jobs and schedules. FollowThruOps is different — we handle the communication and follow-up layer that those tools do not touch. Things like making sure a lead gets called back, a homeowner gets a status update, or a supplier question gets answered. We run alongside whatever system you already use.

No. Customer-facing messages are review-gated at first. We draft, flag, and organize the next action. You approve what goes out until you explicitly decide a workflow can be handled with less review.

We map the workflow, review where follow-up is slipping, set up the first tracker or brief, and define what should be drafted, flagged, or chased. The first useful output should be practical: what needs attention today?

Start with a free Follow-Up Audit. Ops Cleanup is $750 one-time if there is a fit. The managed Back Office Agent starts at $1,500/month. Embedded Ops Agent support for busier shops starts at $3,000+/month.

See all FAQs →

Want to see if this would actually help your shop?

Book a 15-minute Ops Review and we’ll map your current workflow, show where follow-up is slipping, and tell you honestly whether this should help your shop.

Book a 15-Minute Ops Review

Not ready for a call? Use the form below and ask for a free Follow-Up Audit.

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Share the basics and we’ll reply within one business day with either a call link or a direct “not a fit” answer.