Frequently Asked Questions

FollowThruOps runs a managed follow-through layer for your shop. We help with lead follow-up, estimate follow-up, homeowner updates, inbox triage, supplier chase lists, and daily briefings. You approve customer-facing messages at first. We handle the repetitive communication work that eats your mornings.

No. FollowThruOps works around the tools you already use — your phone, texts, email, calendar, spreadsheets, and group chats. The goal is fewer missed actions, not another platform your crew has to learn.

Those are project management platforms. They organize your jobs and schedules. FollowThruOps is different — we handle the communication and follow-up layer that those tools do not touch. Things like making sure a lead gets called back, a homeowner gets a status update, or a supplier question gets answered. We run alongside whatever system you already use.

Both. You work with a real person who sets up and manages the workflow. The system helps draft replies, flag urgent items, and compile your morning brief. You review and approve outgoing messages. Nothing goes out without your sign-off unless you explicitly tell us to handle it.

Start with a free Follow-Up Audit. Ops Cleanup is $750 one-time if there is a fit. The managed Back Office Agent starts at $1,500/month. Embedded Ops Agent support for busier shops starts at $3,000+/month.

Week 1: We map your workflow — how leads come in, how you communicate with homeowners, where things get stuck, and what needs review before anything goes out. The first useful output should be practical: what needs attention today?

Yes. Month-to-month, no contracts. If it is not saving you time and reducing follow-up chaos in the first 30 days, we either fix it or end it — no hard feelings.

FollowThruOps is built for owner-led contractor businesses — general contractors, remodelers, roofers, electricians, painters, HVAC, and plumbing shops, typically with 3 to 20 employees. If you are the one fielding all the calls and texts, this is for you. It is not built for large firms with dedicated admin staff or companies that already have strong coordination systems.

We do not sell or resell your data, and we do not train models on your business data. We only connect to the tools needed for your workflow, and access can be revoked. A full privacy policy is available on this site.

Receptionist tools mostly catch inbound calls and book appointments. FollowThruOps manages follow-through across leads, estimates, homeowner updates, supplier questions, job blockers, and daily owner priorities.

This is built from active contractor workflow work. The public case study is not ready yet, so we do not claim testimonials or results we cannot show. On a call, we can walk through sanitized workflow artifacts, a morning brief example, and the tracker structure.

You get a reply within one business day with either a call link or a direct “not a fit” answer. No generic drip campaign.